Managing Calls and Call Centers during a Large-Scale Influenza Outbreak: Implementation Tool
July 31st, 2009 Posted by: admin
During a response to a large-scale influenza outbreak such as the current H1N1 outbreak, a community’s 9-1-1 and healthcare systems may experience a surge in calls or walk-in visits for care, advice, and information. In fact, call volumes or walk-in visits could reach the point of overwhelming the 9-1-1 and healthcare systems, rendering them unable to respond to other emergencies in an efficient and effective manner. (Source: CDC Swine Flu Updates)
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